Policies

1. Company Information
   Artefacts is operated by STR Design AB, a company registered in Sweden.
   Legal entity: STR Design AB
   Brand name: Artefacts
   Registered office: Västmannagatan 47, 113 25 Stockholm, Sweden
   Organisation number: 559014-3391
   Email: info@artefacts.se
   Telephone: +46 702 899 322

All communication with Artefacts will primarily take place via email unless otherwise stated.

2. Scope & Application
   These Terms & Conditions apply to all purchases made via the website http://www.artefacts.se/. By placing an order, the customer agrees to be bound by these terms.
3. Orders
   An order becomes binding only once payment has been successfully processed. Artefacts reserves the right to refuse or cancel orders in cases of suspected fraud, incorrect information, or other irregularities.
4. Pricing & Taxes
   All prices include VAT where applicable. Customs duties, import taxes, or additional fees for deliveries outside the EU are the responsibility of the customer.
5. Payment Terms
   Payment must be completed at checkout. Orders will not be processed until payment has been confirmed.
6. Intellectual Property
   All content on this website, including images, text, design, and graphics, is the property of STR Design AB and may not be reproduced without written permission. The Artefacts name and logo are registered trademarks and may not be used without prior approval.
7. Product Characteristics
   Certain Artefacts products are handmade or produced using natural materials. Minor variations in colour, texture, or finish may occur and are not considered defects.
8. Limitation of Liability
   Artefacts is not liable for indirect damages, consequential loss, or delays caused by events outside our control.
9. Governing Law
   These terms are governed exclusively by Swedish law, regardless of the customer’s country of residence. Disputes will primarily be resolved through the Swedish National Board for Consumer Disputes (ARN) and, if necessary, in a Swedish court.

Delivery Areas
Artefacts ships to Sweden, EU countries, and selected international destinations. If you can’t find shipping to your country, let us know and wi will do our best to help you.

Delivery Times
Sweden: 2–8 business days.
EU: 3–10 days.
International: 5–14 days.

Shipping fees will be displayed at checkout.

Orders are processed within 1–3 business days. Customers must provide accurate delivery information.

Tracking details are sent via email once shipped.

1. Right of Withdrawal
   Customers within the EU may withdraw within 14 days of receiving goods.
2. Condition of Returned Goods
   Items must be unused, in original packaging, and in resellable condition.
3. Refunds
   Refunds are issued within 14 days after inspection.
4. Exclusions
   Returns do not apply to custom-made products or final sale items.
5. Return Shipping
   Return shipping is paid by the customer unless the product is faulty.
6. How to Initiate a Return
   Email: info@artefacts.se.
   Return address: Västmannagatan 47, 113 25 Stockholm, Sweden.

1. Introduction
   This policy covers complaints and warranty matters for products purchased from Artefacts.
2. Warranty & Legal Guarantee
   All products are covered by the statutory 3-year guarantee under Swedish law, applying to defects present at delivery.
3. Exclusions
   The guarantee does not apply to damage from improper handling, normal wear, natural material variations, improper storage, or unauthorised modifications.
4. Handmade Products
   Handcrafted products may show natural variations that are not considered defects.
5. What Is Considered a Fault
   A product is faulty if it does not match the description, has a manufacturing defect, breaks under normal use, differs significantly from images, or arrives damaged.
6. How to Make a Complaint
   Report issues as soon as discovered. Contact: info@artefacts.se. Include order number, description, and photos.
7. Assessment & Resolution
   Approved complaints may result in repair, replacement, price reduction, or refund.
8. Returning Faulty Products
   Approved complaints include free return shipping. Items must be packaged securely.
9. Damage in Transit
   Transport damage must be reported immediately with photos of packaging and product.
10. Dispute Resolution
    Unresolved disputes may be referred to the Swedish National Board for Consumer Disputes (ARN). Disputes may be settled in a Swedish court.

Email: info@artefacts.se
Address: Västmannagatan 47, 113 25 Stockholm, Sweden
Organisation number: 559014-3391

1. Introduction
   This Privacy Policy explains how Artefacts (STR Design AB) collects, stores, and processes personal data in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
   STR Design AB is the data controller. Contact: info@artefacts.se
3. Data Collected
   We may collect name, address, contact details, order and payment information, usage data, and communication history.
4. Purpose of Processing
   Personal data is processed for order handling, customer support, website improvement, marketing (with consent), and legal obligations.
5. Legal Basis
   Processing is based on contractual necessity, legal compliance, legitimate interest, and consent.
6. Data Retention
   Personal data is retained only as long as necessary or required by law. Order information may be stored for up to 7 years.
7. Third-Party Access
   Data may be shared with trusted service providers such as payment processors, logistics partners, IT services, and analytics tools. Some providers may transfer data outside the EU/EEA, following GDPR safeguards.
8. Your Rights
   You have the right to request access, correct or delete data, withdraw consent, object to processing, request data portability, and lodge complaints. Contact: info@artefacts.se

What Are Cookies?
Cookies are small text files stored on your device when visiting a website. They support functionality, analytics, and marketing.

Types of Cookies Used
Necessary cookies support essential website functions. Functional cookies store preferences. Analytical cookies measure performance. Marketing cookies support advertising.

Cookie Consent
Non-essential cookies require your consent. Necessary cookies do not.

Managing Cookies
Cookies can be blocked or deleted in browser settings, which may affect performance.

Artefacts uses encryption and industry-standard safeguards. Only authorised personnel have access to personal data. Payments are handled by secure providers. If data security is compromised, contact info@artefacts.se.